Customer Experience Specialist FR + EN
lemlist(22 days ago)
About this role
A Customer Experience Specialist at Claap will focus on providing exceptional customer support, developing knowledge resources, and building scalable support processes. The role involves working closely with product and engineering teams, shaping the customer support model, and ensuring a positive user experience at a growing SaaS company.
Required Skills
- Customer Support
- Documentation
- Help Center
- Process Design
- B2B SaaS
- Support Tools
- English
- French
- Communication
- Autonomous
About lemlist
www.lemlist.comLemlist is an AI-powered sales engagement platform designed to streamline multichannel outreach for businesses. It helps sales teams find and connect with qualified leads via email, LinkedIn, WhatsApp, and phone calls, emphasizing personalized communication to boost engagement and responses. With features like a vast database of leads, automated follow-ups, and comprehensive analytics, Lemlist enables users to enhance their prospecting efforts and improve email deliverability while maintaining a human touch. The platform is especially favored by sales leaders and teams looking to optimize their workflows and achieve better sales outcomes.
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