Customer Support Specialist - MerusCase
Paradigm(11 days ago)
About this role
A MerusCase Customer Support Specialist provides support to clients within the legal tech industry, ensuring positive outcomes and building strong relationships. The role involves troubleshooting, onboarding, and enhancing customer experience through communication and collaboration.
Required Skills
- Customer Support
- SaaS
- Troubleshooting
- Communication
- Problem Solving
- Client Onboarding
- Help Center
- Legal Industry
- Data Analytics
- User Experience
About Paradigm
paradigmcorp.comParadigm is a healthcare services company delivering outcome-focused workers’ compensation and catastrophic care for employers, carriers, managed care organizations, and third‑party administrators. They provide integrated clinical programs—case management, medical management, and specialized catastrophic care—designed to improve patient recovery, support return to work, and control costs. Paradigm emphasizes measurable outcomes and collaborative client partnerships to deliver “a better life for patients” and better results for its clients.
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