Product Experience Specialist (APAC)

lovable(2 months ago)

RemoteFull TimeJunior$55,746 - $74,774 (estimated)Product

About this role

The Product Experience Specialist (APAC) at Lovable is responsible for delivering exceptional user support during APAC business hours, troubleshooting issues, and capturing valuable user insights. This role involves communicating effectively with users, diagnosing problems, and collaborating with engineering to resolve complex issues. Additionally, the specialist is tasked with improving support processes and ensuring that user feedback plays a critical role in shaping product development.

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Required Skills

User-First Mindset
Clear Communication
Problem Solving
Customer Support
B2C SaaS
Troubleshooting
Escalation
Product Insights
Support Processes
Help Documentation

+3 more

About lovable

lovable.dev

Lovable is an innovative platform that allows users to create software products exclusively using a chat interface. By simplifying the process of app and website development, Lovable empowers individuals and teams to build their projects efficiently without needing extensive technical knowledge. The service integrates AI-driven tools to facilitate project management and streamline deployment, making it an ideal solution for both businesses and hobbyists in need of quick and user-friendly development solutions.