Customer Experience Specialist

Relay Financial(2 months ago)

HybridFull TimeJunior$73,988 - $97,803 (estimated)Customer Experience

About this role

A Customer Experience Specialist at Relay is responsible for engaging and supporting small business customers through phone and email, delivering a human-centered experience while addressing their inquiries. The role involves problem-solving in collaboration with cross-functional teams, enhancing the public support knowledge base, and tracking customer interaction data to inform product and process improvements. Candidates should have at least one year of experience in customer support and possess strong communication skills, empathy, and a proactive mindset.

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Required Skills

Customer Support
Problem-Solving
Communication Skills
Empathy
Collaboration
Data Tracking
Knowledge Management
Customer Engagement
Prioritization Skills
Flexibility

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About Relay Financial

relayfi.com

Relay Financial, often referred to simply as Relay, is a financial technology company that specializes in providing online business banking services designed to enhance cash flow management for small businesses. The platform allows users to effortlessly track their earnings, spending, and savings by offering multiple checking and savings accounts tailored to specific financial goals. Relay prioritizes transparency and ease of use, promoting features such as no hidden fees, multi-account organization, and integrations with popular accounting software. Although not an FDIC-insured bank, its banking services are supported by Thread Bank, ensuring funds are eligible for FDIC insurance coverage up to $3 million.