Customer Experience Specialist
Relay Financial(2 months ago)
About this role
A Customer Experience Specialist at Relay engages with small business customers via phone and email, ensuring an empathetic and proactive support experience. The role involves troubleshooting issues in collaboration with Engineering, Risk, and Product teams, as well as contributing to the public knowledge base and gathering insights for product improvements. The position is central to scaling Relay's customer support, requiring clear communication skills and a team-oriented mindset in a fast-paced Fintech environment.
Required Skills
- Customer Support
- Customer Experience
- Empathetic Communication
- Problem Solving
- Knowledge Base Management
- Data Tracking
- Collaboration
- Teamwork
- Flexibility
- Conflict Management
+8 more
About Relay Financial
relayfi.comRelay Financial, often referred to simply as Relay, is a financial technology company that specializes in providing online business banking services designed to enhance cash flow management for small businesses. The platform allows users to effortlessly track their earnings, spending, and savings by offering multiple checking and savings accounts tailored to specific financial goals. Relay prioritizes transparency and ease of use, promoting features such as no hidden fees, multi-account organization, and integrations with popular accounting software. Although not an FDIC-insured bank, its banking services are supported by Thread Bank, ensuring funds are eligible for FDIC insurance coverage up to $3 million.