Customer Experience Specialist - Vietnamese Speaking (Based in Bangkok with relocation support)
Agoda(5 hours ago)
About this role
A Customer Experience Specialist at Agoda is responsible for delivering excellent customer service through various communication channels, understanding and supporting multiple Agoda products, and contributing to continuous process improvements to enhance customer satisfaction.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Active Listening
- Teamwork
- Multilingual
- Adaptability
- Critical Thinking
- Typing
Qualifications
- Bachelor or equivalent
About Agoda
careersatagoda.comAgoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.
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