Customer Support Representative
Scrunch AI(1 month ago)
About this role
A Customer Support Representative at Scrunch is the primary point of contact for customer inquiries, providing responsive support and troubleshooting for the Scrunch platform. This role requires developing product expertise to translate technical issues into user-friendly guidance, while managing a high volume of support tickets within defined service level agreements. The representative also collaborates cross-functionally with Customer Success and the product team to relay customer feedback, improve processes, and enhance overall user experience.
Required Skills
- Customer Support
- Issue Resolution
- Technical Troubleshooting
- Product Knowledge
- Documentation Creation
- User-Friendly Explanations
- Inbound Ticket Management
- Operational Excellence
- Customer Advocacy
- Cross-Functional Collaboration
+5 more
About Scrunch AI
scrunchai.comScrunch AI is a cutting-edge platform designed to optimize brand visibility within the AI landscape. It offers tools for monitoring brand presence, gaining actionable insights, and generating AI-friendly versions of websites to enhance LLM (Large Language Model) interactions. Trusted by over 500 companies, Scrunch AI empowers brands to navigate the evolving AI-driven customer journey effectively. Its solutions cater to enterprises and agencies, enabling them to leverage AI influences for brand growth.
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