ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
Qantas Group
The Customer Experience Strategy & Capability Lead shapes Jetstar's digital customer experience strategy and builds new CX frameworks, measurement systems, and capability. This role leads customer research and insight activities to help product, design, commercial, engineering, and technology teams make customer-centred decisions. The position involves establishing measurement frameworks from the ground up to turn customer needs and insights into clear priorities and meaningful improvements.
Headquarters
Mascot, New South Wales, Australia
Company Size
10001+ employees
Founded
1920
Qantas Airways is Australia’s flag carrier and a major global airline (IATA: QF) operating domestic and international passenger services. It positions itself as a full‑service carrier, offering all‑inclusive onboard service—entertainment, refreshments and checked baggage—along with seasonal and long‑haul non‑stop routes. Qantas also provides online booking and travel management tools and partners for hotels, car hire and round‑the‑world itineraries through alliances like oneworld. Travelers choose Qantas for its extensive network, strong safety and service reputation, and integrated travel products.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Qantas Group.
Qantas Group didn’t post a salary, so this is our estimate from similar listings.
Customer Experience Strategy Specialist
FWD.us
Director, Customer Experience & Journey Design
Prudential Hong Kong
Director Client Experience Design & Strategy
Scotiabank
Director, Customer Experience
TalentPerfMgt
Manager – Customer Experience Strategy & Implementation
General Motors
Director, Customer Experience Strategy
Clarios