Customer Experience Supervisor
Cochlear(1 day ago)
About this role
Cochlear is seeking a Customer Experience Supervisor to lead and mentor a team of customer service representatives, ensuring exceptional service quality across multiple channels. The role focuses on employee development, process improvement, and collaboration with cross-functional teams to enhance customer satisfaction and loyalty. It offers a hybrid work environment with competitive compensation and benefits.
Required Skills
- Customer Service
- Contact Center
- Performance Management
- Mentoring
- KPI Analysis
- Communication
- Leadership
- Change Management
- Team Coaching
- Multi-Channel Support
Qualifications
- Bachelor's Degree or Equivalent
About Cochlear
cochlear.comCochlear is a leader in hearing device implants that help to restore hearing and connect people to a world of sound. Start your hearing journey today!
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