Convera

Customer Care Supervisor

Convera(7 days ago)

HybridFull TimeSenior$48,000 - $56,000Customer Service
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About this role

A Customer Care Supervisor at Convera will lead a high-performing team to deliver exceptional customer service and operational excellence. The role involves managing team performance, improving processes, resolving complex customer issues, and driving continuous improvement.

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Required Skills

  • Leadership
  • Customer Service
  • Operations
  • KPI Management
  • Problem Solving
  • Process Improvement
  • Communication
  • Team Management
  • Excel
  • Change Management
Convera

About Convera

convera.com

Convera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.

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