Customer Experience Supervisor

CookUnity(1 month ago)

HybridFull TimeMedior$62,118 - $83,350 (estimated)Customer Experience

About this role

The Customer Experience Supervisor at CookUnity oversees and organizes the customer support team to prioritize and resolve inbound requests while ensuring outstanding service across channels. The role supports continuous improvement of the client experience, drives CX-related initiatives, and reports to the CX Manager. This position is mainly remote with on-demand office attendance under a hybrid model and contributes to CookUnity’s mission to empower chefs and deliver great food.

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Required Skills

Customer Support
Team Leadership
Workflow Management
Performance Monitoring
Task Prioritization
Escalation Handling
Problem Analysis
Data Analysis
Cross-Functional Liaison
Hiring

+6 more

About CookUnity

cookunity.com

CookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.