Customer First Advocate
GoodLeap(28 days ago)
About this role
Customer First Advocates at GoodLeap support homeowners and professionals by handling inbound phone inquiries related to financing and sustainable solutions. The role focuses on answering questions, resolving issues, and providing courteous, efficient assistance throughout the customer journey. Team members are expected to be adaptable, support a collaborative culture, and take on additional tasks as assigned to meet operational needs.
Required Skills
- Customer Service
- Phone Support
- Verbal Communication
- Documentation Review
- Case Analysis
- Math Skills
- Computer Skills
- Client Relations
- Conflict Resolution
- Problem Solving
+2 more
About GoodLeap
goodleap.comGoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.
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