Custodian
Luno(3 days ago)
About this role
Luno is looking for a Customer Service Representative to deliver exceptional customer service for a leading crypto exchange. The role involves engaging with customers through various channels, understanding their needs, and troubleshooting issues in a dynamic environment. The position offers flexible working arrangements and opportunities for professional growth.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Multitasking
- English
- Bahasa Malaysia
About Luno
luno.comLuno is a cryptocurrency exchange and wallet platform that enables individuals to buy, sell, trade, and securely store Bitcoin, Ethereum and other digital assets. It provides web and mobile apps with fiat on/off ramps, recurring buys, basic trading tools, and custodial wallet services with security features like two‑factor authentication and cold storage. Serving millions of retail customers—particularly in emerging markets such as Nigeria, Indonesia, South Africa and Malaysia—Luno also offers educational resources to help users learn about crypto investing. The company emphasizes simple onboarding, local payment methods, and compliance with regional regulations.
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