Customer Interaction Centre Team Leader
Probe Group(1 month ago)
About this role
A Team Manager at Probe Group leads a frontline support team to ensure service levels, sales, quality, and productivity targets are met while acting as the liaison between agents and management. The role focuses on developing staff through training and coaching, conducting performance appraisals, and ensuring a consistent customer experience across phone, email, and chat channels.
Required Skills
- People Management
- Call Monitoring
- Coaching
- Training
- Problem Solving
- Communication
- Performance Reporting
- Schedule Adherence
- Quality Assurance
- Technical Support
+2 more
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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