Customer Interaction Centre Team Leader
Probe Group
About this role
A Team Manager at Probe Group leads a frontline support team to ensure service levels, sales, quality, and productivity targets are met while acting as the liaison between agents and management. The role focuses on developing staff through training and coaching, conducting performance appraisals, and ensuring a consistent customer experience across phone, email, and chat channels.
Skills
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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About Probe Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Probe Group.
Salary
$89k – $118k
per year