QA Consultant - Data Excellence
Bill Gosling Outsourcing(1 month ago)
About this role
A Quality Consultant at Bill Gosling Outsourcing assesses and audits customer interactions for assigned client processes, focusing on telephone, email, and chat communications. The role ensures adherence to predefined quality guidelines and productivity targets while providing detailed feedback via evaluation tools. It also involves participating in calibration calls and completing client-specific training to maintain consistent scoring and performance.
Required Skills
- Quality Audit
- Call Evaluation
- Chat Evaluation
- Written Feedback
- Client Calibration
- Training
- Productivity Targets
- Detail-Oriented
- Communication
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
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