Customer Onboarding Manager

Justworks(1 month ago)

HybridFull TimeMedior$72,600 - $79,860Customer Success

About this role

The Customer Onboarding Manager at Justworks is the primary point of contact for new PEO customers, ensuring a smooth transition and strong initial experience with the platform. The role focuses on building customer relationships, coordinating across Sales, Operations, and Customer Success, and guiding clients through setup, payroll, and handoff. This position supports Justworks' mission by enabling customers to successfully adopt HR, payroll, and benefits solutions that free them to grow their businesses.

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Required Skills

Customer Onboarding
Relationship Management
Account Setup
Payroll Processing
Written Communication
Verbal Communication
Problem Solving
Project Management
Multitasking
Detail Orientation

+5 more

About Justworks

justworks.com

Justworks is a payroll, benefits, and HR platform that acts as a PEO (professional employer organization) for small and mid-sized businesses. It provides payroll processing, access to health insurance and retirement plans, time tracking and onboarding tools, and compliance and HR advisory support. Companies use Justworks to simplify HR administration, remain compliant with employment laws, and offer competitive benefits without building an in-house HR team. Founded in 2012, it serves U.S. employers as an outsourced HR/payroll partner.