Customer Onboarding Specialist

Subsplash(8 days ago)

RemoteFull TimeJunior$50,000 - $55,000Platform Support

About this role

A Customer Onboarding Specialist I at Subsplash welcomes new clients after purchase and helps them realize value from the Subsplash platform. The role focuses on curating the onboarding experience to drive adoption and retention across Subsplash products for churches, ministries, and nonprofits. This position is part of the Platform Support team and reports to the Onboarding Manager.

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Required Skills

Customer Service
Consulting
Graphic Design
Creative Direction
Phone Support
Screen Sharing
Quality Assurance
Troubleshooting
Teaching
Communication

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About Subsplash

subsplash.com

Subsplash is a digital engagement platform for churches and faith-based organizations that provides branded mobile apps, websites, online giving, and media tools to help ministries engage and grow their audiences. Its unified platform includes app and web delivery, streaming and on-demand media libraries, messaging and push notifications, and a content management system with analytics. Subsplash aims to simplify digital ministry by centralizing media, communication, and donation workflows into easy-to-use tools and integrations for churches of all sizes.