Support Specialist
SimplePractice(1 month ago)
About this role
A Customer Success Representative at SimplePractice acts as a primary customer-facing role within the Customer Success organization, supporting the company’s mission to improve access to quality care for clinicians. The position focuses on delivering a consistently excellent customer experience and contributing to the overall success of the product and community. This is a full-time hourly (non-exempt) role that may require non-traditional hours including evenings and weekends.
Required Skills
- Phone Support
- Chat Support
- Email Support
- Screen Sharing
- Escalation
- Troubleshooting
- Upselling
- Retention
- Communication
- Problem Solving
+8 more
Qualifications
- Bachelor's Degree
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
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