Customer Success Manager, Onboarding - Mid-Market

Kojo Technologies, Inc.(26 days ago)

RemoteFull TimeManager$65,000 - $80,000Customer Success

About this role

The Customer Success Manager, Onboarding - Mid-Market at Kojo is responsible for leading the implementation and adoption of the Kojo platform for mid-to-large market customers. This role involves managing around 20 concurrent projects, conducting product training, and establishing strategic relationships to ensure customer success and optimal platform usage. The Onboarding CSM acts as the primary liaison for customers, facilitating effective communication, identifying their needs, and aligning project deliverables with their business objectives. Strong project management and communication skills, along with experience in SaaS or technology environments, are essential for success in this remote role.

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Required Skills

Customer Success
Project Management
SaaS Implementation
Strategic Planning
Technical Training
Stakeholder Engagement
Customer Relationship Management
Churn Risk Identification
Product Adoption
Communication Skills

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About Kojo Technologies, Inc.

www.usekojo.com

Kojo is a leading construction material management and purchasing software designed specifically for contractors and trade professionals. It streamlines the entire material procurement process, enhancing efficiency and transparency by allowing teams to order materials directly from their mobile devices, track tools, and manage vendor relationships in real time. By integrating seamlessly with existing ERP and project management systems, Kojo helps businesses save money and reduce material waste, significantly improving their operational workflows. With a focus on enhancing collaboration across teams, Kojo empowers contractors to take control of their expenditures and optimize their purchasing decisions.