Customer Operations Specialist

Fieldwire(1 month ago)

HybridFull TimeMedior$81,284 - $108,454 (estimated)Customer Operations

About this role

Customer Operations Specialist at Hilti/Fieldwire joining a newly established Ops team in India to support the company’s subscription and account operations. The role sits within Hilti Technical Services and partners with global Sales, Support, and Finance teams to optimize internal operations and scale services. The position is hybrid and based in the Hilti Pune office, reporting to the Customer Operations & Support Manager (UK-based).

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Required Skills

Customer Support
Operational Support
Account Setup
Invoice Management
Subscription Orders
Account Activations
Collections
Renewals
Process Improvement
Documentation

+7 more

Qualifications

Bachelor's Degree in Business, Data Science, Economics, Computer Science, Engineering, Statistics, or Math

About Fieldwire

fieldwire.com

Fieldwire by Hilti is a real-time jobsite management platform that connects office and field teams on construction projects. It centralizes plans, drawing markups, punchlists and task tracking so crews and subcontractors can update work, capture issues, and reduce costly rework from mobile devices. Trusted by owners, general contractors, and subs on millions of projects, Fieldwire offers iOS and Android apps and enterprise features for collaboration, reporting, and integrations. Founded in 2013 and based in San Francisco, it aims to streamline construction workflows and improve on-site productivity.

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