Customer Outcomes Specialist

Scarlet(2 months ago)

RemoteFull TimeSenior$139,650 - $187,055 (estimated)Product

About this role

A Customer Outcomes Specialist at Scarlet is responsible for building and maintaining long-term relationships with innovative health tech companies, acting as the primary point of accountability to ensure successful customer outcomes. The role involves managing complex projects, identifying and mitigating friction in processes, and ensuring clear communication throughout the customer journey from onboarding to expansion. The specialist must demonstrate exemplary communication skills, a proactive mindset, and the ability to align internal teams with customer needs in a fast-paced and regulated environment.

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Required Skills

B2B Relationships
Health Tech
Project Management
Customer Focus
Clear Communication
Problem Solving
Relationship Building
Risk Management
Fast-Paced Environment
Curiosity

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About Scarlet

www.scarlet.cc

Scarlet is Europe's only Notified Body specializing in the certification of software and AI as medical devices. The company streamlines the certification process for Software as a Medical Device (SaMD) and AI-based Medical Devices (AIaMD), helping manufacturers bring their innovative solutions to market efficiently. Scarlet's mission is to facilitate the transition to universally accessible healthcare by enabling their clients to meet regulatory standards without unnecessary delays. By focusing on specialized processes for software and AI technology, Scarlet aims to enhance the overall quality and availability of healthcare solutions.