Senior Consumer Experience Professional
Humana(13 days ago)
About this role
The Senior Consumer Experience Professional at Humana works to improve the member experience by analyzing customer insights and data to identify friction points and design solutions. They collaborate across teams to translate customer feedback into action and enhance service quality, leveraging analytics tools and reports. The role requires strategic influence and project management in a remote work setting.
Required Skills
- Data Analysis
- Customer Insights
- Voice of the Customer
- Root Cause Analysis
- Sentiment Analysis
- NPS Trends
- Automation
- Call Listening
- Reporting
- Project Management
About Humana
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