Customer Relations Manager
Commonwealth Bank of Australia(1 month ago)
About this role
A Customer Relations Manager within Group Customer Relations (GCR) at Commonwealth Bank focuses on delivering fair, timely outcomes for customers and driving improvements across the Group’s product suite. The role sits in a centre of excellence for escalated and complex complaints spanning banking, lending, wealth, advice and insurance. This is a hybrid fixed-term/secondment opportunity with a minimum of 40% in-office attendance each month.
Required Skills
- Complaint Resolution
- Investigation
- Negotiation
- Communication
- Stakeholder Management
- Problem Solving
- Time Management
- Risk Awareness
- Customer Service
- Privacy Knowledge
About Commonwealth Bank of Australia
commbank.com.vnN/A
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