Customer Resolution and Assurance Specialist
Sedgwick(1 month ago)
About this role
A Customer Resolution and Assurance Specialist at Sedgwick will join a newly created complaints handling function to improve customer outcomes and meet regulatory and client expectations. The role focuses on delivering fair, consistent resolutions within a claims environment and contributing to service improvements and quality assurance.
Required Skills
- Dispute Resolution
- Complaints Handling
- Data Analysis
- Stakeholder Engagement
- Empathetic Communication
- Regulatory Compliance
- Quality Assurance
- De-escalation
About Sedgwick
sedgwick.comSedgwick's tech-enabled risk, benefits, and integrated business solutions include comprehensive claims management and loss adjusting across industries.
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