Customer Resolution SME

Solventum(2 months ago)

HybridFull TimeSenior$166,708 - $221,535 (estimated)Customer Service

About this role

Solventum is hiring a Customer Resolution Subject Matter Expert (SME) based in Tokyo to support customers who experience issues with orders, deliveries, or invoicing. The role serves as a central point of expertise for the Japan resolution process, coordinating with internal teams and systems to ensure issues are addressed and tracked. This position operates in a hybrid work arrangement with minimal travel.

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Required Skills

Customer Support
Dispute Resolution
Root Cause Analysis
Case Management
Salesforce
SAP
Credit Processing
Invoice Resolution
Order Management
Escalation Management

+8 more

Qualifications

Bachelor’s Degree

About Solventum

solventum.com

Solventum is a healthcare company focused on enhancing the quality of life through innovative solutions. With a legacy rooted in transformative healthcare practices, Solventum is dedicated to providing smarter and safer healthcare options for patients and providers alike. The company leverages advanced technology to improve healthcare delivery, ensuring that its services are efficient, reliable, and accessible.

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