Customer Retention Specialist (Work from Home)

Nerdy(7 months ago)

RemoteFull TimeMedior$17,728.4 - $17,728.4Customer Retention

About this role

Nerdy is hiring remote Customer Retention Specialists based in the Philippines to engage with families, retain revenue, and promote their educational services through consultative and empathetic communication. The role involves high-volume calls, leveraging AI tools, and working within a performance-driven environment to help students succeed.

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Required Skills

CRM
Communication
Consultative Selling
Objection Handling
Empathy
Retention
AI Tools
Time Management
Customer Service
Sales

About Nerdy

nerdy.com

Nerdy (NYSE: NRDY) is an education-technology company and live online learning platform that delivers AI-powered tutoring and expert instruction across more than 3,000 subjects. It offers one-on-one and group tutoring, intelligent expert matching, personalized study recommendations and other AI learning tools for students, parents, and educators worldwide. Founded in 2007 and operating the Varsity Tutors brand, Nerdy focuses on academic tutoring, test prep, language learning, STEM/computer science and professional skills, combining human instructors with technology to scale personalized learning.

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