Customer Service Advisor - Baguio XTRA 2026

Philip Morris International(2 months ago)

Baguio City, PhilippinesOnsiteFull TimeTrainee$39,364 - $54,064 (estimated)Customer Service

About this role

The Customer Support Associate I handles customer interactions via inbound/outbound calls and online channels to provide support and resolve routine issues related to client products and services. This is an entry-level contact center role based in Baguio City focused on delivering contractual KPIs and maintaining accurate customer records. The position requires adherence to defined procedures and close supervision while learning client terminology and operating standards.

View Original Listing

Required Skills

Customer Service
Call Handling
Empathy
Troubleshooting
Data Entry
Multi-Tasking
Communication
PC Navigation
Shift Flexibility
Attention To Detail

+1 more

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

View more jobs at Philip Morris International →