Customer Service Advisor - Clark XTRA 2026

Philip Morris International(2 months ago)

Clark, PhilippinesOnsiteFull TimeJunior$45,957 - $62,231 (estimated)Professional Services

About this role

The Customer Support Associate I handles customer interactions via inbound/outbound calls and online channels to provide support and resolve routine issues related to client products and services. This entry-level, full-time role is based in PHL Clark and focuses on delivering service in accordance with client KPIs. The position requires adherence to defined procedures while learning program and product terminology.

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Required Skills

Customer Service
Communication
Empathy
Computer Navigation
Attention To Detail
Multitasking
Call Tracking
Product Knowledge
Shift Flexibility
Phone Support

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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