Customer Service Advisor - Mandarin 2026

Philip Morris International(1 month ago)

Quezon City, PhilippinesOnsiteFull TimeJunior$57,473 - $77,061 (estimated)Customer Service

About this role

A Customer Service Advisor - Mandarin at Concentrix is responsible for being the initial contact for consumer conversations, resolving issues, and documenting case information across multiple channels. The role requires troubleshooting, providing resolutions to Level 1 consumer problems and ensuring customer satisfaction by meeting performance goals.

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Required Skills

Troubleshooting
Customer Support
Case Management
Performance Goals

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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