Customer Service Rep II
Hewlett Packard Enterprise(1 month ago)
About this role
The Customer Service Representative II performs advanced case handling, provides deeper initial troubleshooting, and supports escalation readiness for complex customer issues. This role demonstrates expertise in support processes, mentors junior agents, and contributes to process improvements while independently resolving most customer-facing scenarios.
Required Skills
- Customer Care
- Troubleshooting
- Case Handling
- Process Improvement
- Mentoring
About Hewlett Packard Enterprise
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