Customer Service Advisor - One Makati Events 2026

Philip Morris International(2 months ago)

Makati City, PhilippinesOnsiteFull TimeJunior$43,580 - $59,250 (estimated)Customer Service

About this role

A Customer Service Advisor I handles inbound, outbound, and online customer interactions to provide support and resolve routine product or service issues for clients. This entry-level, full-time role is based in Makati City and focuses on meeting contractual KPIs while following defined procedures. The position involves documenting interactions in call tracking systems and escalating to senior staff when necessary.

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Required Skills

Customer Service
Call Handling
Communication
Problem Solving
Empathy
Multi-Tasking
PC Knowledge
Attention To Detail
Teamwork
Data Entry

+1 more

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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