Customer Service Live Chat (Whatsapp)
BJAK
About this role
A Customer Service Representative for Live Chat (WhatsApp) at Bjak is responsible for handling customer communications primarily through chat and calls, ensuring prompt and effective resolution of inquiries. The role includes maintaining product knowledge, managing the customer feedback loop to improve service and products, and collaborating with team members to deliver high-quality responses. Candidates should be detail-oriented, comfortable in a fast-paced environment, and possess strong communication skills in English and Bahasa Malaysia.
Skills
Qualifications
About BJAK
bjak.myBJAK is the leading insurance platform in Malaysia, specializing in auto insurance and a wide variety of insurance products. The platform enables users to easily compare multiple insurance providers, secure instant coverage, and fulfill road tax requirements online. Known for delivering an efficient and user-friendly insurance experience, BJAK partners with top insurers such as Etiqa and Takaful to offer comprehensive coverage options for its customers.
Recent company news
Insurance BusinessMalaysia platform gains adviser licence, builds digital motor panel
Dec 2, 2025
The Edge MalaysiaBjak founder weighs IPO as Malaysian insurtech expands abroad
Dec 16, 2025
The Exchange AsiaMalaysia’s Insurtech Firm Bjak Considers IPO As It Plans To Expand Into Europe
Dec 16, 2025
Fintech News MalaysiaMalaysian Insurtech Bjak Weighs IPO as It Plans Europe Expansion
Dec 16, 2025
KLSE ScreenerBjak founder weighs IPO as company eyes Europe
Dec 17, 2025
About BJAK
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for BJAK.
Salary
$47k – $64k
per year
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