Customer Service Live Chat (Whatsapp)

BJAK(2 months ago)

MalaysiaOnsiteContractJunior$47,007 - $64,478 (estimated)Operations

About this role

A Customer Service Representative for Live Chat (WhatsApp) at Bjak is responsible for handling customer communications primarily through chat and calls, ensuring prompt and effective resolution of inquiries. The role includes maintaining product knowledge, managing the customer feedback loop to improve service and products, and collaborating with team members to deliver high-quality responses. Candidates should be detail-oriented, comfortable in a fast-paced environment, and possess strong communication skills in English and Bahasa Malaysia.

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Required Skills

Customer Communication
Product Knowledge
Timely Assistance
Customer Feedback
Team Collaboration
Attention to Detail
Strong Work Ethic
Fast-Paced Environment
Positive Attitude
Empathy

+4 more

Qualifications

Minimum Diploma/Degree in any field
Required language(s): English, Bahasa Malaysia

About BJAK

bjak.my

BJAK is the leading insurance platform in Malaysia, specializing in auto insurance and a wide variety of insurance products. The platform enables users to easily compare multiple insurance providers, secure instant coverage, and fulfill road tax requirements online. Known for delivering an efficient and user-friendly insurance experience, BJAK partners with top insurers such as Etiqa and Takaful to offer comprehensive coverage options for its customers.