Customer Service Manager

Daniels Health(27 days ago)

Taylor, MIOnsiteFull TimeManager$76,504 - $102,437 (estimated)Customer Service

About this role

The Customer Service Manager at Daniels Health leads a cross-functional team focused on delivering exceptional service to healthcare clients in a regulated medical waste environment. The role is responsible for overseeing customer communications, coordinating with operations and transportation, and ensuring a consistent, professional brand experience. It also involves using data and KPIs to inform strategy, support sustainability goals, and align service delivery with broader business objectives.

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Required Skills

Team Leadership
Customer Experience
Process Improvement
Salesforce
Microsoft Office
Root Cause Analysis
KPI Tracking
Data Analysis
Cross-Functional Collaboration
Operational Coordination

+5 more

About Daniels Health

danielshealth.com

Daniels Health is a medical waste management company that, for over 20 years, has delivered regulated collection, treatment and disposal services and sharps‑containment solutions under the Daniels Sharpsmart brand. They provide reusable Sharpsmart containers and end‑to‑end managed programs — including safe collection, transport, compliant disposal, staff training and auditing — designed to reduce clinical risk, costs and environmental impact. Daniels markets itself on safety, sustainability and customer experience, citing industry‑leading Net Promoter Scores and serving hospitals, clinics and laboratories with fully auditable waste‑management solutions.