Customer Service Operations Associate
Wolters Kluwer(22 hours ago)
About this role
The role involves evaluating and addressing complex operational challenges within customer service, focusing on process improvements, standards maintenance, and supporting team efficiency and customer satisfaction. The position requires handling escalations and developing strategies to enhance service delivery.
Required Skills
- analytical Skills
- Operational Knowledge
- Problem-Solving
- Process Improvement
- Reporting Tools
- Customer Focus
- Mentorship Skills
- Multitasking
About Wolters Kluwer
wolterskluwer.comWolters Kluwer is a global provider of professional information, software solutions, and services.
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