Customer Service Operations Manager
iHerb(3 days ago)
About this role
The Customer Service Operations Manager at iHerb oversees the daily operation of the customer service department, ensuring delivery of high-quality service. They monitor staff performance, identify improvement opportunities, and support continuous enhancement of customer service standards.
Required Skills
- Google Suite
- Microsoft Office
- Customer Service
- Team Management
- Communication
- Analysis
- Problem Solving
- Training
- Performance Monitoring
- Feedback Mechanisms
Qualifications
- Bachelor’s Degree in Business or related field
- 7-10 years related experience
About iHerb
iherb.comiHerb is an online retailer specializing in health and wellness products, offering a wide selection of vitamins, nutritional supplements, herbal remedies, natural personal-care and beauty items, and specialty groceries. The site sells products from many national and international brands, with customer reviews, competitive pricing, promotions, and a loyalty/rewards program. iHerb operates global shipping from regional warehouses and emphasizes convenience through subscription/auto-replenishment and frequent discounts. Customers choose it for its broad catalog of natural-health products and international reach.
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