Senior Outsourced Service Operations Manager

BILL(1 month ago)

HybridFull TimeSenior$119,564 - $159,873 (estimated)Customer Operations (CARE)

About this role

This role oversees operational performance and partner relationships across multiple BPO sites to ensure service quality and alignment with BILL’s product lines. The position champions company culture, collaborates cross-functionally, and contributes to strategic initiatives that improve customer experience and operational consistency. The role supports scaling and continuous improvement in a fast-paced fintech environment.

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Required Skills

BPO Operations
Vendor Management
Contract Adherence
Staffing Models
Agent Technology
Culture Building
Five9
Salesforce
Google Suite
KPI Monitoring

+12 more

Qualifications

High School Diploma or GED
Project Management Certification
COPC Certification

About BILL

bill.com

Bill.com is a cloud-based financial operations platform for small and mid-sized businesses and accounting firms that automates accounts payable, accounts receivable, and spend and expense management. It centralizes bill capture, invoice presentment, approval workflows, and electronic payments while syncing with major accounting systems to improve cash‑flow visibility and reduce manual work. The platform also offers tools for budget control, virtual card and ACH payments, and access to working‑capital/credit solutions to help businesses manage spend and grow. Companies and advisers use Bill.com to shorten payment cycles, streamline collections, and consolidate financial operations in a single system.