Customer Service Representative (Remote)
ABC Legal Services(25 days ago)
About this role
The Customer Support Specialist at ABC Legal Services responds to and resolves customer questions and issues related to orders, providing timely updates and coordinating with process servers and internal teams. The role involves managing high-volume phone calls, email and support tickets, documenting issues, and occasionally retrieving court filings. This is a remote position that requires the employee to be located in Iowa.
Required Skills
- Customer Support
- Phone Support
- Email Support
- Ticketing
- Confluence
- Docketing
- Documentation
- Data Entry
- Transcription
- Process Improvement
+3 more
Qualifications
- High School Diploma or GED
About ABC Legal Services
abclegal.comABC Legal is a legal technology company that simplifies service of process and legal document delivery across all 50 U.S. states and in 88 countries. Their platform lets law firms and legal teams upload documents to be handled by local process servers and provides GPS-tagged and photo evidence as proof of service. ABC Legal emphasizes secure, trackable deliveries and clear confirmation for compliance and court reporting. Customers use the service to outsource process serving while keeping real‑time visibility into status and proof of execution.
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