Technical Support Representative
Sonic Internet + Phone
About this role
A Technical Support Representative at Sonic provides customer-facing assistance for internet, email, and web hosting services. The role responds to member inquiries via phone, email, and SMS, aiming to ensure reliable connectivity and a positive customer experience. The position includes paid training and opportunities for growth within a community-focused ISP.
Skills
About Sonic Internet + Phone
sonic.comSonic is an internet service provider that delivers fiber‑optic internet with speeds up to 10 Gbps and also offers phone, TV, and WiFi services for residential and business customers. The company positions itself as “fast, fair, and affordable,” advertising promotional pricing (for example $49.99/mo for the first 12 months) and programs for communities and referrals. Sonic provides online member tools, webmail, and availability checks to help customers sign up and manage their service.
Recent company news
CNETSonic Internet Review: I Examine Plans, Pricing and Speed
Jun 8, 2025
Consumer ReportsBest and Worst Home Internet Providers
1 month ago
CNETBest Internet Providers in San Francisco
Jan 14, 2026
USA TodayTop internet providers in San Francisco, CA: Compare plans and prices
Sep 12, 2025
Automotive NewsQ3 2025 auto retail earnings roundup
Oct 29, 2025
About Sonic Internet + Phone
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Sonic Internet + Phone.
Salary
$40k
per year
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