Technical Support Representative

Sonic Internet + Phone(6 years ago)

RemoteFull TimeJunior$40,000 - $40,000Technical Support

About this role

A Technical Support Representative at Sonic provides customer-facing assistance for internet, email, and web hosting services. The role responds to member inquiries via phone, email, and SMS, aiming to ensure reliable connectivity and a positive customer experience. The position includes paid training and opportunities for growth within a community-focused ISP.

View Original Listing

Required Skills

Customer Support
Technical Troubleshooting
Equipment Configuration
Email Support
Web Hosting
Ticketing
Communication
Data Entry
Problem Solving
Bilingual Spanish

About Sonic Internet + Phone

sonic.com

Sonic is an internet service provider that delivers fiber‑optic internet with speeds up to 10 Gbps and also offers phone, TV, and WiFi services for residential and business customers. The company positions itself as “fast, fair, and affordable,” advertising promotional pricing (for example $49.99/mo for the first 12 months) and programs for communities and referrals. Sonic provides online member tools, webmail, and availability checks to help customers sign up and manage their service.