Customer Service Representative - Start Date 2/16/2026

Upgrade(1 month ago)

Phoenix, AZOnsiteFull TimeJunior$40,000 - $40,000Customer Service

About this role

Customer Service Representative at Upgrade works on the Customer Service team to support customers contacting the company about loans and products, ensuring a high-quality and consistent experience. The role is onsite in Downtown Phoenix within a fast-paced, collaborative fintech environment that values attention to detail and strong communication. The position offers hourly pay and a comprehensive benefits package, including PTO and 401(k) matching.

View Original Listing

Required Skills

Customer Service
Inbound Calls
Outbound Calls
Application Processing
Verifications
Document Review
Income Verification
Fraud Detection
Policy Compliance
Product Knowledge

+11 more

Qualifications

High School Diploma or Equivalent

About Upgrade

upgrade.com

Upgrade is a consumer fintech offering fixed-rate personal loans (borrow up to $50,000), the Upgrade Card, and Rewards Checking with cash-back. It provides fast online applications and simple tools designed to help customers manage credit and build their financial future. By combining lending and banking products, Upgrade positions itself as a transparent, consumer-friendly alternative to traditional banks.

View more jobs at Upgrade →