Customer Service Representative - Technical Support

BIS Safety Software(26 days ago)

Sherwood Park, AlbertaOnsiteFull TimeMedior$82,858 - $111,676 (estimated)Customer Support

About this role

This role is a frontline customer-facing position providing technical support and assistance to users of BIS Safety Software. The position serves as the first point of contact for users, administrators, and resellers requiring help with the software. It involves handling inquiries, documenting cases, and collaborating with the development team to test and refine features. The role also includes delivering ongoing training and guidance to customers to ensure effective software use.

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Required Skills

Customer Service
Technical Support
Software Support
User Training
Administrator Support
Reseller Support
Problem Solving
Active Listening
Teamwork
Leadership

+14 more

About BIS Safety Software

bissafety.ca

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