Customer Service Representative

Clinical Careers Page(1 month ago)

TennesseeOnsiteFull TimeJunior$34,000 - $56,920Customer Service

About this role

A non-licensed contact center representative at CVS Health responsible for leading inbound and outbound member engagement and retention efforts. The role focuses on building strong member relationships through exceptional service, empathy, and use of company systems to capture interactions and outcomes. This position supports lead generation for licensed agents and contributes to campaign metrics and team goals.

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Required Skills

Customer Service
Phone Support
CRM
Multitasking
Empathy
Bilingual
Microsoft Office
Problem Solving
Communication
Call Handling

Qualifications

High School Diploma or Equivalent
4-year College Degree (Preferred)

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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