Customer Service Representative
Guild Garage Group(8 days ago)
About this role
A Customer Service Representative at Garage Pros serves as the primary customer contact, supporting clients via phone, email, and chat while ensuring positive service experiences. The role involves maintaining accurate records, coordinating with technicians, and recommending additional services when appropriate. This position is based in the Kansas City, KS office and offers training and opportunities for advancement within a growing local company.
Required Skills
- Customer Service
- Phone Support
- Email Support
- Chat Support
- Communication
- Active Listening
- Time Management
- Multitasking
- Record Keeping
- ServiceTitan
Qualifications
- High School Diploma or Equivalent
About Guild Garage Group
guildgaragegroup.comGuild Garage Group is an independent automotive retailer and service provider that buys, sells, and maintains pre‑owned vehicles. They offer showroom sales alongside workshop services including MOTs, routine servicing, diagnostics and repairs, plus warranty‑backed used car packages and finance/part‑exchange options. The company emphasizes transparent pricing, certified technicians, and customer‑focused aftercare such as warranties and flexible collection/delivery. They also support business customers with fleet solutions and vehicle sourcing.
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