BLACK+DECKER
The Customer Service Representative answers customer questions and resolves complaints related to Stanley Black & Decker tools and services, focusing on achieving high customer satisfaction. The role is based in a collaborative call-center environment where representatives are empowered to make decisions, develop soft skills, and support team goals across global brands.
BLACK+DECKER® is a consumer products brand offering a wide range of power tools, outdoor equipment, hand tools, vacuums, and home and kitchen appliances designed to make DIY and everyday tasks easier. Their product lineup includes cordless drills, lawn mowers, leaf blowers, string trimmers, handheld vacuums, steam mops, and kitchen appliances such as air fryers, coffee makers, and blenders. BLACK+DECKER products are designed for home improvement, yard maintenance, and everyday household use.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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