Customer Service Representative
Black+Decker(25 days ago)
About this role
The Customer Service Representative answers customer questions and resolves complaints related to Stanley Black & Decker tools and services, focusing on achieving high customer satisfaction. The role is based in a collaborative call-center environment where representatives are empowered to make decisions, develop soft skills, and support team goals across global brands.
Required Skills
- Customer Service
- Call Handling
- Email Support
- Chat Support
- Microsoft Office
- Zendesk
- SAP
- KPI Interpretation
- CRM
- Active Listening
+4 more
Qualifications
- High School Diploma
About Black+Decker
blackanddecker.comOfficial website of BLACK+DECKER™. See our power tools, garden tools, and more. Find information on products, where to buy, news, and customer service.
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