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Customer Service Representative at Concentrix - ApplyBlast

Customer Service Representative

Concentrix

5 months ago

3.3 on Glassdoor

Chandigarh, India

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves serving as a Customer Service Advisor who supports clients through inbound and outbound calls, internet interactions, or other channels by resolving routine issues and meeting service level agreements. The position requires clarifying customer requirements, utilizing decision-support tools, document tracking, and occasionally operating as a Content Moderator to review sensitive media for policy violations. Candidates work in a fast-paced environment to ensure customer satisfaction while adhering to specific contractual Key Performance Indicators.

Responsibilities

Resolve routine customer inquiries via phone and digital channels
Document account information in tracking databases accurately
Moderate user-generated content for policy violations and abuse
Clarify customer requirements using decision-support tools
Meet contractual Key Performance Indicators for service delivery

Skills

Qualifications

Graduate or Undergraduate Degree

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.