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Customer Service Representative at Concept - ApplyBlast

Customer Service Representative

Concept

17 days ago

3.9 on Glassdoor

Kingston, Ontario, Canada

Onsite

Full Time

Junior

0 applicants

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About this role

Concept2 is seeking a motivated Customer Service Representative to join their team in Kingston, Ontario, combining front-line customer support with technical troubleshooting and product knowledge development. This role involves supporting orders, answering product questions, and resolving mechanical and electronic issues for a range of fitness equipment. The position requires strong problem-solving skills and the ability to maintain deep product knowledge while documenting customer interactions and feedback.

Responsibilities

Provide front-line customer support and technical troubleshooting for fitness equipment
Troubleshoot mechanical and electronic product issues using diagnostic questioning
Document customer interactions and identify recurring product issues for internal teams

Skills

About Concept

concept.dev

Headquarters

Denver, Colorado, United States

Company Size

51-200 employees

Founded

2006

View Profile

Concept is an internal AI app builder that enables teams to create secure agents and apps on company data without engineering support. It connects to tools like Slack, Gmail, Notion, GitHub, and Google Drive, allowing operators to build internal tools, dashboards, and automated workflows in minutes. Concept serves a wide range of teams including operations, sales, product, and enterprise organizations.