Customer Service Supervisor
Duckard(1 month ago)
About this role
An Interpreter Team Lead / Supervisor at Teleperformance is a frontline leader within a global customer experience and contact center organization. The role supports remote and hybrid service delivery for multilingual programs and represents a key point of contact between agents, operations, and clients. It emphasizes contributing to employee development and maintaining high standards of client-facing service.
Required Skills
- Team Management
- Coaching
- Performance Monitoring
- Service Delivery
- Escalation Management
- Policy Compliance
- Communication
- MS Office
- English
- Mandarin
+1 more
Qualifications
- BA/BS Degree
- JUMP Program (Preferred)
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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