Customer Service Workforce Management Specialist
Tecovas(10 days ago)
About this role
A Workforce Specialist Team Lead is responsible for analyzing workforce data and managing staffing levels to optimize operational efficiency. They develop reports, monitor real-time performance, and collaborate with management to improve workforce planning in a customer service environment.
Required Skills
- Excel
- Workforce Management
- Data Analysis
- Scheduling
- Report Development
- Customer Service
- Team Leadership
- Operational Planning
- Workforce Optimization
- Software Management
About Tecovas
tecovas.comTecovas is a direct-to-consumer apparel brand best known for handcrafted Western boots for men and women, along with leather goods and accessories. The company emphasizes timeless, work-ready design, high-quality full-grain leathers, and attention to fit and comfort, with production rooted in León, Mexico. By selling primarily online and through its own stores, Tecovas aims to deliver premium craftsmanship at more accessible prices than traditional retail channels. It also supports customers with sizing guidance, repairs and care resources, and a focus on long-lasting products.
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