Customer Services Support Specialist

Ladgov Corporation

1 month ago

Wiesbaden, Germany

Onsite

Full Time

Medior

0 applicants

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About this role

A Customer Services Support Specialist provides assistance in managing customer feedback channels, analyzing satisfaction data, and coordinating customer service initiatives. The role involves supporting recognition programs, standardizing service areas, and delivering training to improve customer service quality. It requires collaboration and communication skills to enhance customer experience across the garrison.

Skills

Qualifications

Bachelor’s degree in business, human resources, or related field3+ years of experience in customer service program managementOR 6+ years of directly related experience, with 3 years in an English-speaking environmentProficient in Microsoft 365, data analysis (Excel, PowerBI), and customer service systemsStrong communication, project coordination, and analytical skills

About Ladgov Corporation

ladgov.com

LADGOV Corporation is an independent small business headquartered in Williamsburg, VA that delivers government and public-sector services to clients across the U.S. and globally. Its capabilities span public health support, biomedical engineering, biopharmaceutical research, IT and cybersecurity solutions, project management, and data analytics. LADGOV positions itself as a technical and programmatic partner that integrates research, engineering, and secure IT services to help government and health organizations meet mission requirements.