Customer Support Specialist

Miter(2 months ago)

HybridFull TimeJunior$65,000 - $95,000Customer Support

About this role

A Customer Support Specialist at Miter is responsible for managing customer inquiries across various channels, ensuring timely resolution and exceptional service to enhance customer loyalty. The role involves collaboration with sales, product development, and engineering teams to address feedback and improve support documentation while maintaining strong customer relationships. This position requires excellent communication and problem-solving skills, and candidates with experience in construction, payroll, or software industries are preferred.

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Required Skills

Customer Support
Communication Skills
Problem-Solving
Relationship Management
Knowledge Base Maintenance
Collaboration
Adaptability
Industry Awareness
Time Management
Fast-Paced Environment

About Miter

www.miter.com

Miter is a comprehensive platform designed to streamline payroll, human resources (HR), expense management, and field operations specifically for the construction industry. By integrating HR, finance, and operations teams, Miter enables users to manage projects and payroll efficiently, providing tools to eliminate data silos and automate processes, thus enhancing productivity. The platform offers a unique approach to compliance, job costing, and employee management, promoting seamless collaboration and decision-making across various sectors within the construction field. Businesses can leverage Miter to build stronger teams, ensuring a smooth operational workflow in a typically complex industry.