Customer Support Specialist (Night shift)

PayHawk(5 months ago)

HybridFull TimeMedior$87,637 - $116,852 (estimated)Customer Support

About this role

A Customer Support specialist role at Payhawk focused on delivering responsive and proactive assistance to customers using the company’s spend management product. The role emphasizes technical curiosity, strong communication, and collaboration with Product, Sales and Customer Success teams to improve customer experience and capture feedback. The position follows a fixed shift schedule and supports global customers across channels including phone, email and chat.

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Required Skills

Customer Support
Troubleshooting
Proactive Outreach
Ticketing Systems
Communication
Problem Solving
Documentation
Product Analysis
Stakeholder Communication
Collaboration

+4 more

About PayHawk

payhawk.com

Payhawk is a spend management platform that connects corporate and business credit cards (physical and virtual) to an all‑in‑one system for controlling company expenditures. It automates receipt capture, expense reporting, and real‑time reconciliation while providing spend controls, approval workflows, and integrations with accounting systems. Finance teams use Payhawk to centralize corporate spend, enforce policy, and accelerate month‑end close.